EXCHANGE POLICY
JanetJewelry.com has been around since 1997. We know from experience that jewelry buying is a very personal experience. Good jewelry should make you feel fabulous, and when you find that perfect design for you in our collection (let the jewelry speak to you!), we want to ensure a good fit so that you can enjoy it and it becomes a part of you!
If you purchased a JanetJewelry and you need a size exchange, please email me within 7 days of receiving the item(s) and we can do one size adjustment per piece for you, free of charge.
If you are dissatisfied with a particular stone or pearl (most genuine stones/pearls have their own unique beauty, and we hand select the best stones for our pieces), please email me within 7 days of receiving the item. We will work with you--I can change the stone for you, but please do remember that these are natural materials. No two stones/pearls are exactly the same, and I do my best to match them (if they are a pair), and I select the photos that best represent the piece (if it is a production piece).
RETURNS POLICY
I stand behind my jewelry 100%! You may return most new items within 30 days of delivery for a full refund (minus the S&H fee, if applicable). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). It must be shipped in its original condition, in its original packaging.
Custom orders are non-refundable and non-exchangeable except for spelling correction (if the mistake is on our part). Shipping and handling fees, if applicable, are non-refundable.
You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We can only make refunds to the original credit card holder only.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
DOMESTIC USA SHIPPING
Please remember that most jewelry on our website are made to order with your specifications, then packaged and shipped via USPS Priority Mail, which usually takes approximately 2-3 days from the time at which it leaves our studio (for domestic USA orders). We also provide USPS Express Mail option (overnight to *most* cities, 2nd day to some destinations) but please note, all USPS timeframes are from the time it leaves our studio. All our jewelry pieces are handcrafted and packed individually by hand, so depending on the item(s) ordered, it *may* not leave our studio on the same day of purchase. If you are planning on placing an order on my website and it is time sensitive, please email me for an approximate ETA.
INTERNATIONAL SHIPPING
International Shipping ranges from $38.95 - $44.95, depending on the total of your purchase, and will be calculated for you at checkout. I send all International Orders via the USPS Global Priority Mail with Insurance, as this is the only way to send precious metals overseas. Please note that some products, like our Liquid Jewelry Cleaners, cannot be shipped to international destinations. Also, there are a few countries to which I cannot send packages via Global Priority--to check a country in question, please check out the United States Postal Service website:http://www.usps.com.
***Important note on INTERNATIONAL SHIPPING: we ONLY ship international packages if the SHIPPING + BILLING names and addresses are the same. We apologize for any inconvenience this may cause.
TAXES + DUTIES:
US Sales Tax: I only charge NYS sales tax to orders that are mailed within NYS--this is calculated automatically for you at checkout. For all orders being mailed to other states, there is no sales tax added to your order.
International Orders + Duties: For International Orders, there may be additional duties and/or taxes required by the country to which it is mailed, which you will be responsible for paying. Please check with your country's regulations on the purchasing of sterling silver jewelry. JanetJewelry is not responsible for international taxes and/or duties.
OTHER SHIPPING + EXCHANGES FAQs:
How much will my S&H charge be for my order? We have an automated tiered shipping & handling system installed on our shopping cart system depending on the SUBTOTAL OF YOUR PURCHASE:
• USPS Priority Mail Service to a Residence with Delivery Confirmation (2-3 days):
Orders up to $50 = $6.95; up to $100 = $8.95. By popular demand, currently, we are offering FREE Regular USPS Priority Mail Service on all orders over $100!
• USPS Priority Mail Service to a Business with Signature Confirmation (2-3 days):
Orders up to $50 = $8.45; up to $100 = $10.45; up to $150 = $12.45; up to $200 = $14.45; $200 & up = $16.45
• USPS Express Mail Service (*overnight to most US cities, 2nd day to Hawaii, Alaska, and non-urban areas):
Orders up to $50 = $20.95; up to $100 = $22.95; up to $150 = $24.95; up to $200 = $26.95; $200 & up = $28.95
• USPS Global Priority Mail (all other International Orders; 4-5 days)
Orders up to $50 = $20.95; up to $100 = $22.95; up to $150 = $24.95; up to $200 = $26.95; $200 & up = $28.95
Can you send a gift directly to a friend/relative for me? Sure! We’ll print your name on the packing slip (without the price, of course). AT CHECKOUT, you will be asked for the shipping and billing addresses. MAKE SURE that the OTHER PERSON'S NAME & ADDRESS is on the shipping portion, and that yours is on the billing portion. I will send the bill to you separately.
I was thinking about ordering your jewelry as holiday presents for friends and family. How can I have you send various items to different addresses? Sorry for the inconvenience, but you'll have to FILL OUT SEPARATE ORDERS FOR EACH ADDRESS. That is the only way that we can insure that the right item goes to the right address, and it is the only way that we can keep up our high standard of packaging.
.
How long will my order take to get to me? The delivery times listed with your mailing option is the estimated time the USPS takes to deliver your package once it leaves our studio. *Most* "in stock" items will be mailed out within 1-2 days. Customized jewelry will take longer to make, and thus longer to leave our studio. For Global USPS Priority Mail, once it leaves our studio, it takes between 7-10 business days.
Do you have an extra S&H charge for Hawaii & Alaska orders? No, we don't! I grew up in Hawaii and it used to make me so mad when companies charged me an extra $15 just for USPS Priority, so I don't charge extra for Hawaii & Alaska!
Do you have Express Mail for International Orders? No, sorry.
Do you have any S&H options for International Orders? I send all International Orders via the USPS Global Priority Mail with Insurance, as this is the only way to send precious metals overseas. There are a few countries to which I cannot send it via Global Priority--to check a country in question, please check out the United States Postal Service website: http://www.usps.com. If Global Priority is unavailable, I will mail it via USPS Registered First Class Mail.
For more information about our PACKAGING and how we send order out, please click here.